![]() A friend of mine uses it to remote support his parents, and let me know about it. I've used RustDesk in a personal setting. That may be fixed now but it was a dealbreaker for years to the point we just gave up and stopped even considering them. That kind of on/off all or nothing level of control wasn't adequate for enterprise customers. We had several discussions with their product guys and they just couldn't get their thick head around that. Which makes it really easy to firewall and lock down access only to our account. They also kept pushing it for business use but couldn't offer a subdomain for our account like webex does where you get. Pissed the broadcast tech team off no end because some of their nonky vendors used it as their sole means of software support and were refusing to use VPN.for security reasons? In my last place we put an embargo on it after Linkedin got hacked and it was found a lot of people used the same creds for teamviewer and given almost all a Media company's staff are on linkedin we couldn't risk the crossover. Zoho Assist/Quick Assist is cheap/free and does the job 99 times out of 100 for me. They were chasing for about a month even though they couldn't provide the evidence that we'd said yes (because there wasn't any as we hadn't agreed to the purchase). ![]() I sent them all the email trail and said "if you're so certain, please provide the evidence that we agreed to this". ![]() I told them that and they said they'd send over all of the details, but I put it in black and white "happy for you to do that, but we are not committing to it until the CTO has given the green light".Įnded up going for another solution and told them we weren't purchasing it (hadn't activated anything) and never heard back (retrospectively I should have chased), 6 months later they're chasing up payments and I told them that we didn't purchase it and they were adamant we had to pay. We got the green light from everyone but the CTO. We were reviewing TeamViewer around covid period. The current cheapest tier is way too expensive for extensive personal usage. I think, though, that if you're a personal helper (for friends and family), there should be a cheap option available for people in your situation. if you help relatives to a point where it takes up so much of your time that this should be considered work, then it is and even though you may not like this, you should either reduce drastically the help you provide for free (no one is ever going to be thankful anyway), or purchase a licence.If you help others a couple of times for a few minutes, it is personal.If you connect from your personal computer onto another personal computer, it is personal.If you connect from work, to your personal computer, it is personal.If you connect from your personal computer onto your work computer, this is work.Yeah they count the amount of time you use the service and the amount of times you connected.Īt some point, even though this is purely personal, the usage looks like it is professional.įrom my point of view, as a regular professional user of AnyDesk (and previously free user): Now they're going to go ahead and cancel us without trying to forcibly renew. I thanked her for giving me content for my most popular reddit post ever, and read off the contracts from 2015 and later to her on the phone. So not only has my cost doubled, I would have to purchase additional licensing just to keep managing the same number of computers I have managed all along.Īfter sending an email to the entire leadership at TV, expressing my amazement that they intended to try to extort a final year's subscription from us, the very rude person I initially spoke to, that kept incorrectly asserting that we always had device limits on our account, called back to once again try to offer me discounts to keep me with their company. The cost of that subscription has increased by about 100% in the last 4 years, and now they've implemented really low device limits! When purchasing the first license they failed to mention that when they upgraded their software they would push a new version to our clients before we could have a chance to stop it, and then almost immediately prevented us from connecting to our managed systems without first upgrading.Īfter we purchased these "lifetime" licenses, they abruptly switched to a subscription model. In that time they forced us to purchase not one, but two different so-called "Lifetime licenses" ![]() My company has used Teamviewer for over a decade.
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